FAQ

How can I track the status of my order?
A: Use our Order Status / Tracking interface to track your orders online. Customers who have not previously created a profile can enter their order id and billing address details from the order they'd like to track.

How do I know if my order has been successfully placed?

You will receive an Order Confirmation email after you have successfully placed your order. Containing order detail information, it will be sent to the email address you have provided. Please print and retain your records. If you did not receive a confirmation email for any reason, please click the resent button.

What can I do if I received a wrong merchandise or a defective product?

If your online order contains a product that has a material or manufacturing flaw, we will confirm whether there are some problems in delivery or the product has a quality problem. Please contact us and we will pick up the product for inspection and better assistance.

Does your company do OEM special orders?

We can manufacture special OEM orders for you in your desired style & color. This would be considered as a special order and could take about one month for delivery. So if you are ordering it for a special occasion, please take the delivery time into consideration. For more details, please contact us.

What forms of payment do you accept?

We accept all major credit cards: Visa, MasterCard, and American Express.

I returned my item, when can I expect my refund to be processed?

We make every effort to expedite the processing of your refund or exchange. Once we receive your package, please allow 4 business days for your refund or exchange request to be processed, after which, it takes 10-30 days for the money to be show in your credit card.

Can I return an item that I am not satisfied with?

If you are not completely satisfied with your order, you may return the merchandise in its original condition with all packaging via an insured, traceable shipping service within 30 days from the receipt of your order. The following exceptions apply: